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Storage · Records management

Records management services that keep you compliant from creation to destruction.

One accountable partner for your paper records: collected by our own staff, barcoded in O'Neil, stored in our six UK facilities, retrieved on demand and destroyed on schedule — with a full audit trail throughout.

O'Neil tracking & portalESPO framework supplierISO 27001 certified
Barcoded record boxes labelled for records management
The problem

Most organisations don't lack storage. They lack control.

Records pile up in storerooms and third-party units with no index, no retention dates and no clear owner. Finding a file takes days, nobody's sure what can be destroyed, and a data-protection request or audit turns into a hunt.

Records management fixes that. Every item is indexed to the references your teams actually search by, given a retention date, and tracked through every movement. You know what you hold, where it is, and when it can go.

We run it all ourselves — collection, storage, retrieval, scanning and destruction — so there's one audit trail and one team accountable for it.

Records stored on racking in an access-controlled facility
What's included

Full life-cycle records management.

Inventory & indexing

Boxes and files indexed to your references in O'Neil, so any item can be found in seconds.

Secure storage

Monitored, fire-protected, access-controlled facilities, run by us under ISO 27001.

Archive & box storage →

Retrieval & delivery

Next working day as standard, two hours when urgent, delivered by our own staff.

Scan on demand

Any stored file scanned and sent securely the same day it's requested.

Scan on demand →

Retention control

Retention dates on every item, with prompts when records fall due for review.

Certified destruction

Records destroyed to BS EN 15713 with a certificate for your audit trail.

Secure shredding →
How it works

Getting your records under control.

1

Assess

We look at what you hold, where it is and how often it's used.

2

Collect & index

Records collected by our staff, barcoded and indexed with retention dates.

3

Manage

Store, retrieve and scan through our portal, with a full audit trail.

4

Review & destroy

Prompted when records fall due; destroyed to BS EN 15713 on your approval.

Governance

Built for audits, subject access requests and FOI.

When someone asks what you hold and why, you'll have the answer — and the evidence.

Full audit trail

Every collection, retrieval, scan and destruction logged against the item.

Retention dates

Held against every box and file, so nothing is kept longer than it should be.

Certified destruction

BS EN 15713 destruction with a certificate for every job.

UK only

Stored, scanned and destroyed in our own UK facilities. Never offshored.

Related

Plan your records

Get started

Get a records management quote.

Tell us what you hold and where. We'll scope the right mix of storage, retrieval, scanning and destruction — with a clear, no-obligation price.

  • Free, no-obligation quote — usually the same working day
  • Collected by our own DBS-checked staff and vehicles
  • ISO 27001 UK facilities, run by us since 1977
Prefer to talk?Freephone 0800 281857
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What happens next: we reply — usually the same working day — to confirm your volumes, then send a clear, no-obligation quote.

Frequently asked questions

Records management FAQs

What are records management services?

Records management services look after your records across their whole life: collection, indexing, secure storage, retrieval, retention control and certified destruction. We run the process for you in our own accredited facilities, with full visibility through our online portal.

How do you track our records?

Every box and file is barcoded and indexed in O'Neil records-management software against your own references, with a full audit trail on every movement.

Can you apply our retention schedule?

Yes. We hold a retention date against every item, prompt you when records fall due for review, and — only with your approval — destroy them to BS EN 15713 with a certificate of destruction.

Can we see what we hold without calling you?

Yes. Through our online portal you can see what you hold, what's due for review and request any item for delivery or scanning.

Do you work with the public sector?

Yes. We're an ESPO framework supplier, so public bodies can appoint us through a compliant route they already use, and we support NHS, local government and legal records.

Can you digitise records as part of records management?

Yes. Many clients combine storage with scan-on-demand, or back-scan whole collections and move to digital. We scan to BS 10008 so digital records stand up as evidence.

Are you an alternative to the national records management companies?

Yes. We offer the same core services — secure storage, retrieval, scanning and certified destruction — from facilities we own and run ourselves, with a direct, owner-run service and no offshoring.

Local document management: Leicester · Nottingham · Corby · Birmingham · Northampton · London · Camberley · Wirral · Halifax · UK-wide coverage