Every mailpiece that comes back is telling you an address has gone bad. We open, read and code returned and gone-away mail at scale, and deliver clean suppression data — so you stop mailing people who've moved, and keep your data GDPR-tidy.
Undelivered mail piling up in a tray is wasted postage and a compliance risk: you're holding — and mailing to — addresses you know are wrong. Captured properly, that same pile is one of the cleanest sources of suppression data you have.
We open every returned item, read the reference and address, apply the gone-away or status code, and hand you a structured file to suppress or update your records. Deceased, moved, refused, addressee-unknown — coded to your own system.
It's high-volume, personal-data work, so it's handled the way it should be: our own staff, our UK facilities, ISO 27001, and nothing sent offshore.
The name and the URN or account reference that ties the return back to your record.
The full returned address, captured as printed so you can match and suppress it.
Moved, refused, addressee-unknown or your own categories — coded to your system.
Where the piece carries a Royal Mail sticker, the reason code is read and captured.
Where a return is marked deceased, it's flagged so it can be suppressed with care.
The return date captured for your audit trail and suppression timing.
Undelivered mail comes to us in bulk, by collection or Royal Mail return.
Every piece is opened and scanned, so nothing is coded from the envelope alone.
Reference, address and gone-away reason captured to your code system.
A clean suppression or update file, by secure transfer, ready to load.
Returned mail is personal data at scale. We treat it that way.
Names and addresses stay in the UK, handled by our own vetted staff.
Coded from the document itself, with anything unclear flagged, not guessed.
Captured to your gone-away and status codes, not a one-size lookup.
Certified information security, with a full audit trail on every batch.
Tell us your return volumes and the codes you use. We'll send a clear, no-obligation price.
We'll be in touch, usually the same working day. Anything urgent? Call free on 0800 281857.
Gone-away mail is post returned undelivered because the addressee has moved, died, refused it or can't be found. Each returned piece usually carries a reason — a Royal Mail sticker code or a handwritten note — that tells you the address is no longer good. Capturing that is how you keep a mailing list clean.
The recipient reference or URN, the name and address, the gone-away or address-status code, any Royal Mail reason code, a deceased flag where marked, and the date. You get back a clean file you can use to suppress or update records.
Yes. Every client codes returns differently, so we capture to your code system, not a generic one — including deceased, moved, refused, addressee-unknown and your own categories.
As a structured suppression or update file — CSV, Excel or your own layout — delivered by secure file transfer, ready to load into your CRM, mailing or records system.
Yes. Returned mail carries names and addresses, so it's handled by our own vetted staff in our ISO 27001-certified UK facilities and the personal data stays in the UK. Nothing is subcontracted or sent offshore.
Yes. This is production work for us — high-volume mailing returns captured to tight, structured fields on a regular schedule, with accuracy measured on your own documents.