From surveys and questionnaires to unopened mailing, it’s important to capture and process information from your customer base effectively, efficiently and accurately so that you have up-to-date information on which to base your future campaigns and business actions.
Capturing and processing large quantities of information manually, however, requires considerable manpower, time and equipment, which makes it an incredibly time consuming and costly task. The solution is simple: intelligent data capture. Replacing manual, error-prone and expensive data entry processes with automatic data extraction utilising features like OCR, OMR and barcode extraction allows us to maximise productivity and reduce costs. With a wealth of knowledge and experience when it comes to managing the processes involved we can offer sound advice to our customers about form layouts, use of barcodes and questionnaire/survey design. For years we have delivered results that help businesses to gain insight into and better understand the experience of their customers, thereby improving reputations and increasing profitability.
We also understand the need for security and confidentiality when it comes to capturing, reporting and storing your data. You can feel confident in the knowledge that our operations comply with a number of international quality and security standards, including ISO 9001 Quality Management Systems, ISO 27001 Information Security Management standard and BS 10008 Electronic information management.
Our ranges of services are tailored to your requirements. Our experienced team are able to assist you with every part of your data capture needs. We plan campaigns designed to optimise the efficiency of data capture, collation and response fulfilment, offer services that include PDF data extraction, OCR scanning, barcode recognition, survey and OMR questionnaire capture, and provide additional analysis and reporting tools. We aim to have the highest possible rate of accuracy when performing data capture through our document processing systems to ensure you have exactly the information you need.